Internal Support Engineer职位详情

Internal Support Engineer

举报

3~4千

2013/12/16

1人 本科 3年以上 年龄不限 性别不限 微简历可投
职位描述
JOB DESCRIPTION


Title: Internal Support Engineer
Department: Operation Unit
Location: Shanghai, China
Report to: Internal Support Manager/Senior Internal Support Engineer
Supervise: None
Overall Purpose of Job:

- First task: Provision of support to the sales force in terms of applications, project sales, system solutions, documentation, calculations, product maintenance, etc.

- Second task: To perform the task of solving customer's
complaints and the company's order processing.

- Third task: To provide support to the sales force in term of customer visit, technical training, etc.

Main Tasks
- To assist and coordinate in the technical training for internal and external staff.

- To support at customer's site as arranged with the respective sales technician if AE in sales team is not available.

- To provide technical assistance to the sales engineers and customers as regards choice of products, applications, system solutions, accessories, installations, prices, etc.

- To provide technical assistance to the service administration.

- To provide technical check for project quotation and SOR, CTR

- To coordinate with the services and logistics function in
meeting the customer's satisfactions.


- To maintain the supply of technical documents for tender use.

- To be attentive to competitor's interference and report to the Management.

- To calculate cost prices and sales prices of non-standard as well as out-of-price list material.

- To respond customer's inquires and give a brief explanation of the technical problem, alternatively proceed to the person(s) concerned for assistance.

- To process in accordance with the order processing system at disposal.

- To assist the sales force as to provision of documentation and information particulars, leaflets, quotations, prices, etc.

- To process special orders and inquiries in coordination with the supplier.

- To communicate with the respective product segment or other suppliers, where local problem solving is not available.

- Other tasks as management assigned.

JOB PROFILE

Education and Training

- Diploma or degree holder in hydraulic machinery, electric machines, power electronics or control field
- Good command in oral and written Chinese and English
- Fluent in Mandarin

Experiences

- Experienced with pumps or control panels maintenance or consultancy or sales works, will be an advantage

Personality

- Good communication skills
- Able to work independently
- Aggressive
- Result driven
- Tram player
- Able to solve problem
- Good listener
- High ego needs

Physique

- Male or female
- Preferably 25~35 years old
- Matured with good mental attitude
- Physically fit

Other requirements

- Extensive knowledge of Lotus & MS Office

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