1人
本科
5年以上
年龄不限
性别不限
微简历可投
职位描述
Delivery Manager
JOB SUMMARY
Serves as client's initial point of contact for delivery related issues. Oversees production
of Acxiom solutions in designated accounts. Manages production, change, issue and
release management requests from clients and internal Acxiom teams. Focused on the
resolution of client delivery issues and seamless quality assurance of client deliverables.
DUTIES AND RESPONSIBILITIES
- Project manager and co-ordinator of delivery as defined in SOW
o Acts as the PM to ensure delivery of the agreed work to client to time, quality and margin/revenue (not just initial SOW)
o Delivery Manager is the project manager to deliver the SOW, the initial one and the new ones for this client.
- For New SOW/CR, Delivery Manager and account team will work on these together and observe following principle
o Owner for new SOW/new Request is Account
o Delivery Manager will support from the understanding of current delivery/operation, and also coordinate relevant resources/experts
o Subject matter experts (SME) in both Delivery and Professional Services need to provide the relevant input to Account. And where necessary, participation from these SMEs
- Manages billing and assembling of quotations as defined in SOW
o All quotations must be signed off by accounts before it is shown to clients and margins verified by finance
- Manages quality of the deliveries and references accounts if they do not have the knowledge to judge the quality of delivery
- Manage internal WIP information gathering including the logging of tasks and activities into TAP (current and future)
- On weekly basis produce a resource map for the account (resource requirements for the current and next 2 weeks)
- Prepares external WIP for approval of account management & participates in external WIP with client (external WIP lead by accounts unless otherwise specified)
- Operational interface with client unless other stated (i.e account becomes key contact point)
- Support the Account in planning and preparation of the Quarterly account planning review
- Manage change request (sign off by account manager)
- Monthly performance review along with line manager
REQUIREMENTS
- have background/experience with CRM (applications, campaigns), loyalty solution
- have worked with technology previously i.e. oversee/involved with a technology project/solution
- BONUS - technical experience e.g. developer experience, coding
- have strong related (to background) project management experience
- client facing experience
- 5-7 years of working experience